Quick Summary - Key Points at a Glance
Last updated: November 11, 2024
This page provides a simplified overview of our liability protection terms. These are the key things you need to know before working with us. For the complete legal terms, see the full document below.
In simple terms: These terms define what happens if something goes wrong during or after our work together. They protect both you and us by setting clear expectations about responsibilities, liabilities, and what each party is (and isn't) responsible for.
Why they matter: They ensure you understand what we guarantee, what we don't, and what recourse you have if issues arise. This transparency helps build trust and prevents misunderstandings.
What you need to know:
The maximum we'll pay if something goes wrong is limited to what you paid us (or $500 minimum).
Translation: We can't be sued for millions if your website has a bug. Our maximum liability equals what you paid us.
What you need to know:
We're not liable for indirect business losses or consequences beyond our direct work.
Translation: If your site goes down and you lose sales, we'll fix the site but won't pay for lost revenue. Get insurance if this is a concern.
What you need to know:
After full payment, you own your custom work. We keep our tools and frameworks.
Translation: The website is yours, but the development tools and code libraries we used remain ours. Think of it like building a house—you own the house, the builder keeps their tools.
What you need to know:
We promise professional work, but we don't guarantee specific business results.
Translation: We'll build you a great website, but we can't promise you'll rank #1 on Google or make $1M in sales. Results depend on many factors beyond our control.
What you need to know:
You protect us if issues arise from your content, data, or how you use our work.
Translation: If you give us copyrighted content you don't own, or use the site illegally, you're responsible—not us. Provide only content you have rights to use.
What you need to know:
We take security seriously, but we can't guarantee 100% protection against all threats.
Translation: We implement strong security measures, but no system is 100% hack-proof. You should backup your data regularly as an extra precaution.
What you need to know:
Either party can end the relationship, but payments for completed work are non-refundable.
Translation: If you cancel mid-project, you still pay for the hours/work we've completed. For subscriptions, you can cancel anytime but won't get refunds for the current period.
What you need to know:
We're not responsible if external services (hosting, APIs, etc.) have issues.
Translation: If Google Maps API goes down or your hosting provider has an outage, that's not our fault. We integrate with reliable services but can't control them.
What you need to know:
If we disagree, we'll try to work it out. If not, we use arbitration (not court).
Translation: Disputes go to arbitration (faster/cheaper than court). You have 12 months to raise any issues. We can't be part of a class action lawsuit.
What you need to know:
You have a limited time window to raise legal claims about our work.
Translation: If there's a problem with our work, you need to tell us within 12 months. After that, it's too late to make legal claims. Don't wait—report issues when they happen.
What you need to know:
We comply with major privacy laws and respect regional consumer protections.
Translation: Regardless of where you are, we follow your local consumer protection and privacy laws. Some of these terms may not apply if they conflict with your statutory rights.
What you need to know:
We're not liable for delays caused by events beyond our reasonable control.
Translation: If there's a hurricane, pandemic, or Amazon Web Services goes down globally, we're not liable for resulting delays. We'll communicate and work to minimize impact.
This summary covers the key points, but for complete legal protection and all details, review the comprehensive terms.
We're here to help. If anything is unclear or you'd like to discuss custom terms for your project, don't hesitate to reach out.
Contact: hello@ultranarrative.com | +44 7459598819