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Contract Terms

Main Website Model - Standard & Premium Packages

Last updated: November 11, 2024

Our Atelier Approach

Granular Interface operates as a digital atelier, where every website is crafted as a unique work. Unlike agencies using templates or generic components, we build everything from scratch, creating a 100% unique digital experience tailored specifically to your vision and brand.

The entire relationship between builder and client is 100% human. Every design decision, every interaction, every line of code is based on the concepts and ideas we discuss together. This is bespoke web development in its truest form.

The Complete Process

From first contact to your live website, here's exactly how we work together:

1. Free 30-Minute Consultation

We begin with a complimentary 30-minute consultation where we discuss your project, goals, and vision. This is a no-pressure conversation to understand what you need and how we can help.

  • Discuss your business goals and target audience
  • Review design preferences and inspiration
  • Clarify features and functionality requirements
  • Answer all your questions about our process

2. Custom Offer & Proposal

If you wish to proceed, we prepare a custom offer specifically for your project. This includes:

  • Detailed PDF proposal outlining your product specifications
  • Project timeline with clear milestones and delivery dates
  • Transparent pricing based on our published price list
  • Scope of work clearly defined to avoid surprises

3. Client Portal Access

Once you decide to move forward, you'll receive access to your dedicated client portal. This is your central hub for the entire project:

  • Secure payment processing - Make payments safely and conveniently
  • Content upload area - Drop your text, images, logos, and materials
  • Real-time updates - View project progress and development milestones
  • Billing dashboard - Access invoices and payment history
  • Request system - Send questions, feedback, or change requests
  • 24/7 availability - Check your project status anytime

4. Payment & Project Kickoff

Payment is required upfront to begin your project:

All Packages

  • Full payment upfront to start development

Once payment is received, your project officially begins. We start with design concepts and proceed through development according to the agreed timeline.

5. Design & Development Phase

This is where the magic happens. Our team begins crafting your unique website from scratch:

  • Custom design creation - No templates, everything built for you
  • Clean code development - Modern, efficient, and maintainable
  • Responsive implementation - Perfect on all devices
  • Performance optimization - Fast loading times
  • SEO foundation - Built for search engines
Timeline:

Standard Package: 24 hours to completion
Premium Package: 48 hours to completion

6. Review & Revisions

Before launch, you'll have the opportunity to review your website and request changes:

  • Preview your website in a staging environment
  • Test all functionality and features
  • Request revisions within the agreed scope
  • Approve the final product

Included revisions: Each package includes a specific number of revision rounds. Additional revisions outside the original scope may incur extra fees, which we'll discuss with you before proceeding.

7. Launch & Handover

Once you approve the final website, we handle the launch process:

  • Deploy your website to production servers
  • Configure your domain (if applicable)
  • Set up SSL certificate for security
  • Install Google Analytics with dashboard access
  • Provide documentation and guidance

Premium Package Bonus: Includes first-year domain registration (up to $25 value) and 3 months of free maintenance (worth $74.97)

8. Ongoing Support

After launch, we're here to support you:

  • Business hours support included with all packages
  • Optional maintenance plan available for $24.99/month
  • Access to client portal for ongoing communication

What's Included in Each Package

1

Standard Package - $79

  • Up to 4 pages (Home, Services, About, Contact)
  • Content upload service
  • 100% responsive design
  • Basic SEO optimization
  • Contact form integration
  • Google Analytics with dashboard access
  • Business hours support
  • 24-hour delivery
2

Premium Package - $299

MOST POPULAR

  • Up to 10 pages
  • High-converting landing page included
  • Content upload service
  • Premium custom design
  • Advanced SEO optimization
  • Advanced integrations (booking, forms, e-commerce, etc.)
  • Social media integration
  • Google Analytics with dashboard access
  • 3 months maintenance included ($74.97 value)
  • First-year domain registration included (up to $25)
  • Business hours support
  • 48-hour delivery

Client Responsibilities

To ensure a smooth project and timely delivery, we ask that you:

  • Provide timely feedback and approvals (within 2-3 business days)
  • Supply all necessary content, images, and materials via the client portal
  • Ensure you have rights to all content you provide
  • Make payments according to the agreed schedule
  • Respond to questions and requests for clarification promptly

Important: Delays in providing feedback or materials may affect the project timeline. We'll keep you informed and adjust deadlines accordingly.

Terms & Conditions

Intellectual Property

Upon full payment, you own the final website and all custom designs created specifically for your project. We retain the right to showcase the work in our portfolio unless otherwise agreed. We maintain ownership of our development frameworks, tools, and methodologies.

Revisions & Scope Changes

Each package includes specified revision rounds during the review phase. Additional revisions or changes beyond the original scope will be discussed and quoted separately before work begins.

Project Delays

If delays occur due to client feedback, content provision, or approvals, delivery timelines will be adjusted accordingly. We'll communicate any timeline changes promptly.

Cancellation Policy

Projects may be cancelled with written notice. Any work completed up to the cancellation date is non-refundable. We will provide all work completed to that point.

Hosting & Maintenance

Website hosting is not included in the base package price unless you subscribe to our optional Maintenance Plan ($24.99/month), which includes hosting. Premium packages include 3 months of maintenance at no additional cost.

Support Availability

Business hours support is provided Monday through Friday, 9:00 AM to 6:00 PM. We aim to respond to all inquiries within 24 business hours.

Warranties

We warrant that all work will be performed with professional skill and care, following industry best practices. However, we cannot guarantee specific business results, search rankings, or compatibility with all future technologies.

Limitation of Liability

Our liability is limited to the amount paid for the service. We are not liable for indirect damages, lost profits, or consequential damages arising from the use of our services.

Need More Detailed Liability Protection?

For comprehensive legal framework including indemnification clauses, force majeure provisions, and jurisdiction-specific terms, view our Liability Protection Terms.

Quick Summary Full Legal Terms

Questions?

If you have any questions about these contract terms or our process, we're here to help.

ULTRANARRATIVE LTD
Trading as: Granular Interface
Email: hello@ultranarrative.com
Phone: +44 7459598819

Book Your Free Consultation

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