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Contract Terms

Unlimited Subscription Model - $299/month

Last updated: November 11, 2024

The Unlimited Subscription Model

Our subscription model is designed for businesses, agencies, and marketing teams that need continuous web design and development support. For a flat monthly fee of $299, you get unlimited landing pages and full websites (up to 10 pages), all built from scratch with our signature atelier approach.

No templates. No compromises. Every website and landing page is 100% custom, designed and coded specifically for your brand and goals.

How the Subscription Works

1. Free 30-Minute Consultation

Before you subscribe, we start with a complimentary consultation to ensure this model is the right fit for your needs.

  • Discuss your ongoing web design needs
  • Review the subscription benefits and limitations
  • Understand your typical request volume
  • Answer all questions about how the subscription operates

2. Subscription Agreement & Setup

Once you decide to proceed, we'll send you:

  • Subscription agreement outlining all terms and conditions
  • Payment setup for monthly recurring billing
  • Client portal access to submit requests and track progress
  • Onboarding call to set up your account and first requests

3. Submit Your First Request

Through your dedicated client portal, you can submit unlimited design requests:

  • Landing pages - Single-page designs for campaigns, products, or services
  • Full websites - Multi-page sites up to 10 pages
  • Updates & revisions - Changes to existing work
  • Redesigns - Fresh looks for existing pages
  • Content updates - Text, images, and media changes

Important: We work on one request at a time to ensure quality. Multiple requests can be queued, and we'll work through them in order.

4. We Build Your Request

Once we receive your request with all necessary materials, we get to work:

Landing page
24-48 hours
Full website (up to 10 pages)
3-5 business days
Content updates
12-24 hours
Design revisions
24-48 hours

You can track progress in real-time through your client portal and communicate directly with our team.

5. Unlimited Revisions

Not happy with something? No problem. Your subscription includes unlimited revisions:

  • Request as many changes as needed
  • Refine designs until you're 100% satisfied
  • No additional fees for revisions
  • Same quality commitment on every revision

Note: Revisions apply to the current request scope. Major changes that transform the project into something entirely different may be treated as a new request.

6. Approval & Launch

Once you approve the final design:

  • We deploy to your hosting (included in subscription)
  • SSL certificate automatically configured
  • Google Analytics integrated for tracking
  • Performance optimization applied
  • Your new page or site goes live

7. Submit Your Next Request

As soon as one request is complete, we move on to your next request in the queue. The cycle continues for as long as you're subscribed.

What's Included

Core Subscription ($299/month)

  • Unlimited landing pages - As many single-page designs as you need
  • Unlimited full websites - Up to 10 pages per site (4 full websites per month typical)
  • Unlimited requests - Queue as many as you want
  • Unlimited revisions - Get it exactly right
  • Hosting included - Fast, secure, and reliable
  • SSL certificates - Security for all your sites
  • Ongoing maintenance - We keep everything running smoothly
  • Priority support - Direct line to our team
  • Google Analytics integration - Track your performance
  • Content updates anytime - Quick turnaround on changes
  • Pause or cancel anytime - No long-term commitment

First-Month Bonus

Complimentary domain registration for your first domain (up to $25 value). Register your preferred domain, and we'll credit the cost against your first invoice.

Available Add-ons

  • E-commerce functionality - +$99/month per site
  • Advanced integrations (CRM, booking systems) - +$49/month
  • Custom animations - +$49/month
  • Additional full websites beyond 4/month - +$75 each

Pause or Cancel Anytime

We understand that business needs change. Your subscription is flexible:

Pausing Your Subscription

  • Pause anytime with 5 days' notice
  • Pauses billed in daily increments
  • Resume whenever you're ready - no reactivation fees
  • Perfect for seasonal businesses or slow periods

Cancelling Your Subscription

  • Cancel anytime with 30 days' notice
  • No cancellation fees or penalties
  • Complete any in-progress requests before your end date
  • You retain full ownership of all completed work

What happens after cancellation:
You keep all websites and landing pages we've created. After cancellation, hosting is no longer included. We can assist with transferring your sites to your own hosting provider or you can continue hosting with us for $24.99/month per site.

Request Guidelines & Limitations

Request Queue System

To maintain quality, we work on one request at a time. You can submit unlimited requests, and they'll be queued in order:

  • Submit requests anytime through your client portal
  • See your position in the queue
  • Receive real-time updates on progress
  • Communicate directly with your designer

What Counts as One Request?

One landing page
1 request
Full website (up to 10 pages)
1 request
Content update to existing page
1 request
Design revision
Part of original request
Redesign of existing page
1 request

Typical Monthly Capacity

While there's no hard limit on requests, here's what most subscribers accomplish per month:

  • 15-20 landing pages per month, or
  • 4 full websites (up to 10 pages each), or
  • Mix of both plus ongoing content updates

Requirements for Each Request

To ensure fast turnaround, please provide:

  • Clear brief outlining goals and requirements
  • All content (text, images, logos)
  • Design preferences or inspiration (if any)
  • Any third-party integrations or tools to connect

Note: Incomplete requests will be moved back in the queue until all materials are provided.

Client Responsibilities

To ensure smooth collaboration and fast delivery:

  • Provide timely feedback on work in progress (within 2-3 business days)
  • Supply complete materials with each request
  • Ensure you have rights to all content and materials provided
  • Maintain active payment method for monthly billing
  • Respond to clarification questions promptly
  • Approve or request revisions within reasonable timeframes

Important: Delays in feedback or materials may affect turnaround times. Requests on hold for more than 7 days may be deprioritized to allow other queued requests to proceed.

Terms & Conditions

Billing & Payment

  • Full payment upfront - First month due upon subscription activation
  • Monthly subscription automatically billed on the same day each month
  • Failed payments result in service suspension until resolved
  • All invoices available in your client portal

Intellectual Property

  • You own all completed and paid-for work
  • We retain rights to showcase work in our portfolio
  • Our development frameworks and methodologies remain our property
  • Work in progress not yet delivered remains our property until completion

Service Level & Quality

  • All work follows industry best practices
  • 100% custom design - no templates
  • Responsive design on all devices
  • SEO-friendly code and structure
  • Fast loading times and performance optimization

Hosting & Maintenance

  • Hosting included while subscription is active
  • Automatic backups performed regularly
  • SSL certificates included and renewed automatically
  • Routine maintenance and security updates included
  • 99.9% uptime guarantee

Support Availability

  • Priority support Monday-Friday, 9 AM - 6 PM
  • Response within 4 business hours during support hours
  • 24/7 access to your client portal
  • Emergency support for critical issues

Limitations & Exclusions

The subscription does not include:

  • Third-party service fees (domains, email hosting, premium plugins)
  • Copywriting or content creation services
  • Photography or video production
  • Logo design or brand identity work
  • Mobile app development
  • Complex web applications or SaaS platforms

Warranties & Disclaimers

We warrant professional service and quality work following industry standards. However, we do not guarantee specific business results, search rankings, conversion rates, or compatibility with all future technologies and browsers.

Limitation of Liability

Our liability is limited to one month's subscription fee. We are not liable for indirect damages, lost profits, or consequential damages arising from use of our services.

Need More Detailed Liability Protection?

For comprehensive legal framework including indemnification clauses, force majeure provisions, and jurisdiction-specific terms, view our Liability Protection Terms.

Quick Summary Full Legal Terms

Questions?

Have questions about the subscription model or these contract terms? We're here to help.

ULTRANARRATIVE LTD
Trading as: Granular Interface
Email: hello@ultranarrative.com
Phone: +44 7459598819

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